Zheng Quan Ri Bao·2025-06-26 13:45Core Insights - Meituan launched four AI digital employees to support service retail merchants in customer service, operations, scheduling, and business advice [2][4] - The AI employees include "Customer Service Specialist," "Business Store Manager," "Operations Specialist," and "Scheduling Specialist," each designed to enhance operational efficiency and customer service [1][4] Group 1: AI Digital Employees - The "Customer Service Specialist" is utilized in over 20 service retail sectors including education, home goods, and weddings [1] - The "Business Store Manager" leverages Meituan's big data to provide operational diagnostics and identify growth opportunities for stores [1] - The "Operations Specialist" assists in online operations by customizing store decoration materials and automating repetitive tasks [1] - The "Scheduling Specialist" acts as a 24-hour intelligent dispatcher for stores, managing busy times, inventory, and customer appointments [1] Group 2: Market Context and Future Outlook - Meituan aims to reduce the operational difficulties for merchants and allow them to focus more on customer service [4] - The service retail market in China has reached a scale of 7 trillion yuan, with an online penetration rate of only 9% [4] - It is projected that the online penetration rate will increase to 25% by 2030, leading to the emergence of 300 thousand-store brands [4]