Qi Lu Wan Bao·2025-06-26 15:16Core Viewpoint - Agricultural Bank of China (ABC) demonstrates its "customer first" service philosophy through a successful case of assisting a client with the complex process of handling deceased relatives' accounts, receiving high praise from the client [1][2] Group 1: Service Excellence - ABC's Jinan Tourism Road Branch provided specialized and efficient service to Mr. Wang, who faced difficulties in processing multiple accounts linked to various financial products after the passing of a relative [1] - The branch initiated a "special business green channel" to offer dedicated support, showcasing a commitment to customer service [1] - Staff members, including supervisor Yan Li and teller Wang Zihao, effectively coordinated to address challenges, ensuring all necessary documentation was complete and compliant [1] Group 2: Customer Feedback - Mr. Wang expressed gratitude for the professional and efficient service, highlighting the complexity of the task and the bank's ability to resolve it in one session [2] - He specifically acknowledged the efforts of Yan Li and Wang Zihao in facilitating the process, which was witnessed by other clients and the lobby manager [2] Group 3: Internal Mechanisms - The Jinan Tourism Road Branch has established a rapid response mechanism for special cases like inheritance, optimizing internal processes and creating a "complex business coordination specialist" role [2] - The bank emphasizes ongoing employee training and regular drills on inheritance-related services to enhance service quality and efficiency [2]