“三个全国率先”助力海南国际旅游消费中心建设

Core Viewpoint - Hainan Province is pioneering the "reassured consumption" model with an "online commitment + dynamic star rating" service to enhance consumer protection and optimize the consumption environment, supporting the construction of an international tourism consumption center [1][2]. Group 1: Policy Implementation - Hainan is the first in the country to implement the "reassured consumption" online commitment system, allowing eligible businesses to make an online commitment to "integrity management and assured consumption," which, after a 45-day public commitment period without anomalies, automatically qualifies them as "reassured consumption units" [1][2]. - The dynamic star rating system categorizes "reassured consumption units" into three levels: three-star, four-star, and five-star, with differentiated dynamic supervision based on their ratings [1][2]. Group 2: Regulatory Framework - Businesses with good credit and service quality can be promoted in star ratings and experience reduced random inspection frequency, adhering to the principle of "no disturbance without issues" [2]. - Businesses that fail to fulfill commitment terms or engage in illegal activities will receive warnings and may face downgrading or removal of their star rating [2]. Group 3: Technological Integration - Hainan has established a "reassured consumption" smart regulatory system that enables data interoperability with platforms like "Haiyi Ban," "Haizheng Tong," and the 12345 service, allowing online completion of applications, verifications, and regulatory processes [2]. - The smart regulatory system includes online evaluation and complaint functions, facilitating communication between businesses, consumers, and regulatory authorities [2]. Group 4: Market Impact - The "reassured consumption in Hainan" initiative has expanded to over 20 industries, creating more than 40 assured consumption business circles, with a total of 128,000 "reassured consumption units" across the province [2]. - The market regulatory authority aims to enhance the quality and reach of the "reassured consumption in Hainan" initiative, increasing public awareness and participation to build a regional public brand for "Hainan consumption" [3].