Core Insights - The global air passenger numbers reached a record high of 5.3 billion in 2024, leading to an increase in baggage handling volume [1] - The baggage mishandling rate decreased from 6.9 per 1,000 passengers in the previous year to 6.3 in 2024, marking a 67% reduction since 2007, despite an 8.2% increase in passenger volume [1] - The total number of mishandled bags slightly decreased to 33.4 million, indicating the growing impact of technology and automation in the industry [1] Baggage Handling Improvements - Over 66% of the 33.4 million mishandled bags were recovered within 48 hours using the SITA WorldTracer® system, with 25% resolved within 12 hours [1] - The aviation industry incurs approximately $5 billion in costs due to mishandled baggage, highlighting the need for real-time, automated, and data-driven baggage systems [1] Technological Advancements - SITA's CEO emphasized that transformation in the aviation industry is a constant process driven by technological advancements and rising passenger expectations [2] - In 2024, 42% of passengers received real-time baggage updates, an increase from 38% in 2023, with nearly half of travelers expressing that mobile tracking enhances their confidence in checked baggage [2] - 66% of airlines currently offer automated baggage check-in services, with an additional 16% planning to implement it by 2027 [2] Innovations in Baggage Tracking - The integration of Apple's "Share Item Location" feature with SITA WorldTracer® allows travelers to share the location of their Apple AirTags, expediting the recovery of lost luggage [3] - Delayed baggage remains the most common issue, accounting for 74% of mishandled bags, down from 80% the previous year [3] - The primary cause of mishandling is still transfer mishaps, which account for 41%, a decrease from 46% the previous year [3] Future Developments - The aviation industry is set to adopt a new standard for modern baggage messaging (MBM) by 2025, which aims to further reduce the mishandling rate by 5% [4] - Leading airports, such as Saudi Arabia's Red Sea International Airport, are beginning to implement next-generation baggage solutions, including off-airport check-in and real-time tracking [4] Company Overview - SITA is a leading provider of IT business solutions and communication services for the global air transport industry, offering a range of solutions for airlines, airports, aircraft, and governments [5]
SITA：航空客运量创新高 技术赋能行李错运率降至最低
Zheng Quan Shi Bao Wang·2025-06-27 04:55