前员工被指“偷拍女童发网上”的西贝：宣称主推儿童友好服务

Group 1 - A consumer from Hangzhou reported that a former employee of Xibei Restaurant took a photo of her daughter and posted it on social media as a background image, leading to an apology from the company [1] - Xibei Restaurant stated that the photo was posted by a former employee, He, who had joined the company in June 2024 and left in August 2024. The company contacted He on June 18, 2024, and he subsequently deleted the photo [1] - The company expressed deep apologies for the inappropriate behavior in customer service and emphasized that it will continue to communicate with the affected customer and the former employee, while also implementing privacy protection training for all staff [1] Group 2 - In a previous incident in February 2022, a video of inappropriate content was played on a screen outside a Xibei restaurant in Shanghai, which drew public attention [2] - Xibei confirmed that the screen normally plays promotional videos and that the incident occurred due to a malfunction in the external network, allowing potential unauthorized access to their internal network [2] - Following the incident, the restaurant conducted a review of surveillance footage and reported the matter to the police, indicating that staff were busy during the incident and no employees were found using their phones for an extended period [2]