国任保险山东分公司再获山东省车辆保险理赔服务质量测评第二名

Core Insights - Shandong Provincial Insurance Association announced the vehicle insurance claims service quality evaluation results for property insurance companies, with Guoren Insurance Shandong Branch achieving an excellent score of 85.28, ranking second in the province [1] - The evaluation covered 39 property insurance companies and assessed them based on claims service timeliness, case handling, complaint disputes, and additional scoring items, aiming to enhance claims service quality and customer satisfaction [1] Group 1 - Guoren Insurance Shandong Branch received full marks in 6 out of 15 scoring indicators, including the payment cycle for compulsory insurance, reflecting the company's commitment to improving claims service quality [1] - The company implemented the "Guoren Fast Claims" initiative to shorten case handling times, enhance tracking of personal injury cases, and continuously clear red cases, thereby improving claims service efficiency and quality [1] Group 2 - The company emphasizes consumer protection and financial knowledge dissemination, conducting extensive promotional activities to educate consumers about insurance knowledge, financial policies, and risk prevention [2] - Guoren Insurance Shandong Branch integrates consumer rights protection into all service stages, ensuring that sales personnel adhere to strict regulations and that consumers fully understand insurance product terms and risks [2] - The company aims to enhance customer service capabilities and brand influence by adhering to a marketing culture focused on understanding needs and precise marketing, as well as a claims culture centered on efficiency and accuracy [2]