规范12345热线，确保响应高效服务不降格

Core Viewpoint - The State Council's recent opinion on the 12345 hotline emphasizes the importance of maintaining service responsibility within government while allowing for the procurement of auxiliary services to enhance efficiency and quality [1][2]. Group 1: Service Responsibility and Efficiency - The opinion clarifies that the core responsibilities of the 12345 hotline cannot be outsourced, ensuring that citizen requests are effectively managed [2]. - Auxiliary services such as call handling and IT operations can be outsourced to improve service efficiency through market competition and professional management [2]. - The focus is on ensuring that citizen requests are accurately assigned and resolved efficiently, with mechanisms in place to hold responsible parties accountable [2][3]. Group 2: Implementation and Governance - The opinion calls for local governments to establish clear responsibilities and robust supervision mechanisms to enhance the hotline's effectiveness [3]. - It highlights the necessity of addressing every reasonable citizen request as a measure of government service quality and modern governance [3]. - The goal is to transform hotline service satisfaction into public trust and happiness, reinforcing the hotline's role as a critical component of urban governance [3].