订单激增致发货延迟？泡泡玛特公告致歉

Core Viewpoint - Recent complaints regarding delayed shipments from Pop Mart have exceeded 1,000, affecting multiple product lines and raising concerns about customer service and fulfillment commitments [1][3]. Group 1: Customer Complaints - Consumers have reported that products purchased through official channels did not ship by the promised deadlines, leading to over 1,000 complaints related to "delayed shipment," "non-shipment," and "false shipment" [1]. - Specific complaints include promises of 72-hour and 48-hour shipping that extended to 6 and 7 days, respectively, with inadequate responses from customer service [1][3]. - A user indicated intentions to sue over perceived unreasonable terms after experiencing a 13-day delay in shipment [3]. Group 2: Company Response - Pop Mart has issued an apology and attributed the delays to a surge in order volume, stating that they are working to expedite shipments, with an expectation to fulfill orders within approximately 7 days [3]. - The company has not provided a clear response regarding whether the delays are due to increased promotional orders or production capacity issues [3][4]. Group 3: Production Capacity - Reports suggest that Pop Mart's factory in Dongguan, Guangdong, is under pressure due to rapidly increasing demand, prompting the company to hire more workers since the Spring Festival to expand production capacity [4]. - There are concerns about whether the production capacity for popular pre-sale products, such as the Labubu series, can meet the expected shipping timelines [4]. Group 4: Refund Issues - Complaints have also arisen regarding delayed refunds for returned products, with the platform indicating that they will penalize the merchant if a breach of contract is confirmed [4].