Di Yi Cai Jing·2025-06-29 06:55Core Insights - Credit card marketing harassment has become a significant issue for consumers, leading to a surge in complaints against banks [1][2] - Legal actions are being taken by consumers against banks for privacy violations, with successful cases resulting in compensation [1][2] Group 1: Complaint Statistics - In 2024, a total of 20.60 million complaints were received by China Merchants Bank, with credit card-related complaints reaching 55,100, an increase of 89% from 29,100 in 2023 [1] - Minsheng Bank received approximately 205,300 customer complaints in 2024, with credit card complaints totaling 140,000, up from 130,000 the previous year [2] - China Construction Bank reported 43,200 credit card-related complaints in 2024, a 34.6% increase from 32,100 in 2023 [2] Group 2: Consumer Experiences - Consumers report receiving multiple marketing calls daily, which disrupts their daily lives and work, despite requests to stop these calls [2] - Overdue borrowers face even more severe harassment, including high-frequency calls and threatening messages from banks or third-party collection agencies [2] Group 3: Legal Framework and Consumer Rights - The legal boundaries regarding credit card marketing harassment are becoming clearer, with successful cases providing consumers with effective means of recourse [2] - The process for filing a lawsuit is described as low-cost, with fees ranging from 25 to 50 yuan, making it accessible for consumers seeking to protect their rights [2]