Core Points - A heartwarming scene occurred at the CCB Jinan Pearl Spring Branch, where staff provided professional and meticulous service to assist a special mother-daughter pair in completing a social security card replacement, embodying the "finance for the people" service philosophy [1][2] Group 1 - The mother-daughter duo faced significant challenges due to the mother's physical disabilities and the daughter's intellectual disability, making communication and business processing difficult [1] - The branch manager quickly initiated a special customer service process, opening a dedicated service window and providing necessary aids such as reading glasses and writing materials [1] - Bank staff maintained a friendly demeanor throughout the process, adapting their communication style to accommodate the elderly mother's hearing and vision impairments, ensuring a smooth transaction [1] Group 2 - After nearly an hour of effort, the social security card replacement was successfully completed, with the elderly mother expressing gratitude for the patience and kindness of the staff [1] - The branch manager indicated plans to continue optimizing services for the elderly and enhance staff training for serving special groups, ensuring equitable and warm financial services for all customers [2]
建行济南珍珠泉支行：为特殊客户提供暖心服务 彰显金融温度