Core Viewpoint - The article highlights a heartwarming service experience at the China Construction Bank (CCB) Yantai Southwest River Branch, showcasing the bank's commitment to customer care and its civilized service philosophy [1] Group 1: Customer Service Experience - A senior customer expressed deep gratitude to the bank staff for their assistance during a difficult situation [1] - The bank staff provided immediate support to an elderly man who was anxious and unable to articulate his needs clearly [1] - The staff took the time to calm the elderly customer, offering water and patiently listening to his concerns [1] Group 2: Problem-Solving Approach - The elderly man needed money for medication but had forgotten his passbook password and did not have identification with him [1] - Bank staff proactively searched for the customer's family information and successfully contacted his daughter to bring the necessary documents [1] - Throughout the process, the staff maintained a comforting presence, alleviating the customer's anxiety [1] Group 3: Commitment to Service - The bank's approach reflects its dedication to prioritizing customer needs and providing warm financial services [1] - After the transaction, both the elderly customer and his daughter praised the bank's attentive and responsible service [1] - The bank aims to continue delivering a sense of security and warmth to all customers through its service philosophy [1]
建行烟台西南河支行：文明服务显温度，细微之处见真情