Core Insights - The increasing prevalence of mobile payments offers convenience but poses potential financial security risks for elderly customers [1][2] - A recent incident at the CCB Zibo Municipal Government Center branch highlights the importance of bank staff in safeguarding elderly clients' funds [1][2] Group 1: Incident Overview - An elderly customer attempted to withdraw 3000 yuan but found her account balance insufficient, leading to panic [1] - The bank staff discovered multiple deductions labeled "某火保," totaling 299 yuan, which the customer had unknowingly authorized through a video [1] - The staff assisted the customer in contacting the service provider to recover the funds, resulting in a successful refund after negotiations [1] Group 2: Customer Care and Responsibility - After resolving the issue, the bank staff advised the elderly customer to avoid unfamiliar software and to check her automatic payment settings with her family [2] - This incident reflects the broader commitment of bank employees to protect the financial security of elderly clients through attentive service and professional knowledge [2]
建行淄博市政务中心支行：助力守护老年客户“养老金”