Qi Lu Wan Bao·2025-06-29 09:03Core Viewpoint - The successful handling of a telecom fraud case by China Construction Bank (CCB) highlights the bank's commitment to safeguarding customer funds and its role as a critical first line of defense against fraud [1][2]. Group 1: Incident Details - CCB's Jinan Tangye Middle Road branch successfully dealt with a telecom fraud case where a customer, Ms. Wang, was targeted under the pretext of canceling a Douyin membership, leading to the potential loss of 300,000 yuan in retirement savings [1]. - The bank staff noticed Ms. Wang's anxious demeanor and proactively inquired about her situation, which revealed that she had been tricked into providing her bank card password and SMS verification code [1]. - The staff quickly identified the situation as a telecom fraud case and initiated an emergency response plan, which included freezing the account and reporting to the police, ultimately preserving the 300,000 yuan [1]. Group 2: Bank's Response and Future Plans - The successful fraud prevention is a reflection of CCB's commitment to financial consumer protection and is part of its "financial for the people" initiative [2]. - The bank has strengthened employee training, optimized risk monitoring systems, and deepened collaboration with law enforcement to enhance its fraud prevention capabilities [2]. - CCB plans to continue improving its account protection system, focusing on comprehensive capabilities for early warning, interception during incidents, and post-incident tracing to safeguard customer funds [2].