Core Viewpoint - The article highlights a successful intervention by a bank branch to prevent a financial scam targeting an elderly customer, showcasing the importance of vigilance and established emergency protocols in safeguarding vulnerable clients' funds [1][2]. Group 1: Incident Overview - A bank branch in Jinan successfully blocked a scam attempt involving an elderly customer who was approached by a young woman claiming to be a health product company employee [1]. - The elderly customer intended to withdraw 50,000 yuan from a fixed deposit, raising suspicions due to her confused demeanor and the accompanying woman's evasive answers [1][2]. Group 2: Response Actions - The bank staff initiated an emergency plan for elderly financial services, which included calming the elderly customer and attempting to contact her family [1]. - Despite difficulties in reaching the family, the bank staff managed to connect with the elderly customer's daughter through a fraud prevention center [1][2]. Group 3: Follow-up Measures - The bank plans to enhance its service processes for elderly clients, focusing on high-risk transactions like large cash withdrawals as critical control points [2]. - The bank will also conduct various anti-fraud awareness campaigns aimed at protecting elderly customers' financial security [2].
建行济南炼油厂支行：成功阻断保健品诈骗 守护老人“养老钱”