Core Points - The article highlights a heartwarming rescue action by the staff of the CCB Linyi Tancheng Branch during a heatwave, showcasing their commitment to customer care [1][2] - The quick response of the staff ensured the health of the customer while also facilitating the completion of banking services [2] Group 1 - The incident demonstrates the "customer-centric" service philosophy of CCB Linyi Tancheng Branch, where employees reacted swiftly and appropriately to a customer's sudden health issue [2] - The staff not only provided immediate assistance but also ensured that the customer's wife could complete her banking transactions without delay [1][2] - The positive feedback from the customer and his family reflects the effectiveness of the bank's service approach, enhancing customer trust and satisfaction [1][2] Group 2 - The bank's actions during the incident add a touch of warmth to financial services during the hot summer, emphasizing the importance of empathy in customer service [2] - CCB Linyi Tancheng Branch plans to continue upholding this service philosophy to provide high-quality and considerate financial services in the future [2]
建行临沂郯城支行：高温无情人有情 暖心救助获赞誉