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建行德州陵城支行:四小时“指尖抢救”郯城农行守护客户“养老钱”获赞
Qi Lu Wan Bao·2025-06-29 10:17

Core Viewpoint - The article highlights a remarkable incident at the CCB Dezhou Lingcheng branch, where staff demonstrated exceptional professionalism and dedication in assisting a customer whose elderly relative's savings were severely damaged in a fire, showcasing the bank's commitment to customer service and support [1] Group 1 - A young man rushed into the CCB Dezhou Lingcheng branch seeking help to exchange severely burned banknotes that belonged to his elderly relative [1] - The bank staff initiated a special process to assist the customer, carefully handling the damaged currency to maximize the recovery of funds [1] - The staff utilized tools like tweezers and magnifying glasses to meticulously separate and identify the salvageable parts of the burnt banknotes, demonstrating a high level of care and attention [1] Group 2 - The entire process took nearly four hours, during which the staff remained focused and dedicated despite physical discomfort, aiming to recover as much of the customer's money as possible [1] - The successful exchange of the damaged currency resulted in a grateful response from the customer, who expressed deep appreciation for the bank's professional and patient service [1] - This incident reflects the bank's "customer-centric" service philosophy, earning high recognition and praise from the customer for their warm and effective financial service [1]