事关鹿晗演唱会！大麦深夜紧急道歉，评论区再遭用户质疑

Core Points - The ticket sales for Lu Han's concert in Xi'an faced significant issues due to a system error, which led to confusion among users regarding the purchase process [1] - The company issued an apology and outlined a plan to address the problems, including refunds and compensation for affected users [1] Group 1: Incident Overview - Many users reported that the ordinary ticket sales did not open as scheduled, with the priority access remaining active during the ordinary sale time [1] - A total of 6,731 orders (8,128 tickets) made after the scheduled time will be refunded [1] - The company acknowledged a mistake in the timing configuration for priority ticket sales, which caused the issue [1] Group 2: Compensation and Future Sales - Users who successfully purchased tickets after the error will receive a 3% discount coupon for use in Lu Han's upcoming tour [1] - Priority access will be retained for users who had priority tickets, while non-priority users will receive one-time priority access for future sales [1] - A new ticket sale for the Xi'an concert is scheduled to reopen on June 30, with at least 13,400 tickets available after accounting for previous sales [1] Group 3: User Reactions - Many users expressed dissatisfaction and felt unfairly treated, with some stating they were "too angry to sleep" and questioning the company's handling of the situation [3] - As of the report, the company had not responded to the criticisms from users [3]