罗马仕客服炸裂发言，网友：自杀式营销！

Core Viewpoint - The recent "3C ban" on power banks has raised consumer concerns about product safety and compliance, leading to increased scrutiny of brands like Romoss, which has faced backlash over customer service responses and product recalls [1][4][21]. Group 1: Consumer Reactions - Consumers are urgently checking their power banks for compliance with the new regulations and some are seeking refunds due to safety concerns [1][4]. - A specific incident involving Romoss customer service escalated when a consumer was met with dismissive responses while trying to return a non-compliant product, highlighting poor customer service [4][9][12]. - The public reaction is divided, with some supporting consumer rights and others defending the customer service representative's stance [14][16][19]. Group 2: Product Quality Issues - Romoss has a history of product quality issues, having previously recalled over 3,000 power banks in 2019 due to safety risks related to battery assembly [21]. - The current recall involves approximately 491,745 units produced between June 5, 2023, and July 31, 2024, due to potential overheating and fire risks [23][24]. - The lack of 3C certification for many older Romoss products has severely limited their usability, creating a dilemma for both consumers and the brand [24]. Group 3: Recall and Response Challenges - Romoss has proposed a recall plan that includes offering replacements or refunds, but requires consumers to handle shipping, which has been criticized as inadequate [24][25]. - Major courier companies have refused to accept recalled products due to safety concerns, complicating the recall process [25]. - The brand's suggested method for disposing of non-compliant power banks has been met with skepticism and criticism, contrasting with more consumer-friendly approaches taken by competitors [25][26]. Group 4: Market Implications - The controversy has led to a surge in second-hand power bank sales on platforms like Xianyu, with many products being marketed as "airport goods," raising concerns about their authenticity and safety [26][27]. - The presence of counterfeit and substandard products in the market poses significant risks to consumer safety, exacerbating the fallout from the Romoss situation [27][28]. - The overall industry reputation may suffer if brands do not prioritize product safety and customer service, potentially harming consumer trust [28].