御银股份: 投资者关系管理制度（2025年修订）

Core Points - The company establishes an investor relations management system to enhance governance structure and protect investor rights in compliance with relevant laws and regulations [1][2][3] - The investor relations management aims to improve communication with investors and potential investors, ensuring fair treatment and transparency [1][3][4] Group 1: Principles of Investor Relations Management - Compliance principle mandates that investor relations activities must adhere to legal and regulatory requirements [2] - Equality principle emphasizes fair treatment of all investors, particularly small and medium-sized investors [3] - Proactivity principle encourages the company to actively engage with investors and respond to their feedback [3] Group 2: Responsibilities and Structure - The board secretary is designated as the head of investor relations management, overseeing all related activities [7][8] - The securities department is responsible for drafting the investor relations management system and organizing communication activities [8] - The company must ensure that all staff involved in investor relations are trained and aware of their responsibilities [10] Group 3: Information Disclosure - The company can voluntarily disclose information beyond legal requirements, ensuring it does not mislead investors [14][15] - Any significant changes to previously disclosed information must be updated promptly to maintain transparency [16][17] - The company must report any major information disclosed during investor relations activities to the Shenzhen Stock Exchange [18] Group 4: Investor Relations Activities - The company should utilize multiple channels for investor communication, including its website, social media, and direct meetings [19][20] - Shareholder meetings must be organized to facilitate participation, especially for small shareholders [21][22] - Investor briefings and analyst meetings should be conducted to address investor concerns and provide updates on company performance [34][35] Group 5: Handling Investor Complaints - The company must establish clear channels for receiving and addressing investor complaints, ensuring timely responses [50][51] - The securities department is responsible for managing complaints and ensuring that issues are resolved effectively [52][53] - A record-keeping system for complaints must be maintained to track issues and responses [58][59]