万宁卫生健康系统推动解决群众就医痛点难点

Core Viewpoint - The Wanning health system is enhancing patient care by addressing medical access challenges and improving service efficiency through innovative practices and technology [2][3]. Group 1: Service Improvements - The hospital has streamlined the medical process, allowing patients to complete registration and payment via mobile devices, significantly increasing efficiency [2]. - A "one-stop" admission process has been implemented, along with home care services, to provide comprehensive health management for patients [2]. - The introduction of the "Internet + Nursing Services" project has enabled 90 professional nurses to offer 25 types of services to 457 homebound patients, addressing care challenges for the elderly and disabled [2]. Group 2: Patient Experience Enhancement - The hospital's focus on patient-centered care has led to the establishment of a one-stop service center that integrates various services, simplifying the medical process [3]. - The patient satisfaction rate has significantly improved, with outpatient satisfaction reaching 97.08% and inpatient satisfaction at 98% [3]. - The health committee has organized community outreach programs, such as the "Youth Medical Staff Serving the Community" initiative, which has engaged 630 young medical professionals to serve 3,279 individuals in 185 villages from January to May [3].