Xi Niu Cai Jing·2025-07-03 03:24Group 1 - JD Qixian has signed a contract with Tianjin Kerry Center to open a new store in Tianjin, with plans for additional stores in Beijing and Shijiazhuang later this year [2] - The new store locations include popular shopping areas such as Xihongmen Huiju in Beijing and Yuhua Wanda in Shijiazhuang, with renovations already underway [2] - JD Qixian plans to open dozens of satellite stores and aims to achieve full coverage in the Beijing-Tianjin region by the end of the year [2][6] Group 2 - Consumer complaints about JD Qixian have reached hundreds, with issues related to product quality, delivery service, and after-sales service [2][4] - Specific complaints include undelivered items marked as "signed for" and poor customer service responses, leading to dissatisfaction among consumers [4] - The company has faced criticism for its handling of complaints, with reports of unresponsive customer service and unresolved issues regarding product quality [4][6] Group 3 - Since its inception in 2017, JD Qixian has struggled with strategic direction and management changes, missing key market expansion opportunities until a strategic shift in late 2022 [6] - Under new CEO Xu Ran, JD Qixian has undergone significant reforms, including management restructuring and the optimization of operational efficiency [6] - In 2023, JD Group established an innovative retail department to integrate JD Qixian and JD Grocery, enhancing delivery capabilities and service efficiency [6]