Capgemini unveils strategic AI framework to turn enterprise ambition into measurable business impact

Core Insights - Capgemini has introduced the Resonance AI Framework to help organizations leverage AI effectively, aiming to transform business operations and foster innovation [1][2][3] - The framework emphasizes the importance of "human-AI chemistry" to ensure successful integration and long-term adoption of AI technologies [2][4] - Capgemini's approach positions AI as a fundamental utility for businesses, promoting its integration into everyday operations [4] Strategic Dimensions - The Resonance AI Framework operates across three strategic dimensions: AI essentials (ACCESS), AI readiness (ADAPT), and human-AI chemistry (ADOPT) [7] - AI essentials focus on providing the necessary infrastructure and data to unlock actionable intelligence [7] - AI readiness involves preparing organizations for responsible AI use through governance and workforce models [7] - Human-AI chemistry is about designing effective interactions between humans and AI to enhance collaboration and reliability [7] Implementation and Impact - The framework is already being adopted by various industries, including manufacturing and financial services, to enhance AI roadmaps and automate processes [6] - A case study highlights a global pharmaceutical leader reducing average handling time by 20%, improving user satisfaction, achieving 80% zero-touch automation, and cutting operational costs by 40% through AI implementation [8] - Capgemini has upskilled over 150,000 employees in generative AI and established AI Centers of Excellence to strengthen its AI capabilities [9] Market Position and Recognition - The Resonance AI Framework is positioned to become a global standard for enterprise AI transformation, reflecting Capgemini's leadership in the AI sector [6][9] - Capgemini has formed partnerships with major players in the AI ecosystem, including AWS, Google Cloud, and Microsoft, to enhance its service offerings [9] - The company's leadership in AI has been recognized in the Forrester Wave™: AI services, Q2 2024 [9]