独家｜实探罗马仕深圳总部：员工照常办公称“未停工未裁员”，但“精疲力尽”

Core Viewpoint - The company Romoss is facing significant operational challenges due to a product recall, which has led to rumors of its potential closure, although the company has officially denied these claims [1][5]. Group 1: Company Operations - On July 3, reports emerged that Romoss had notified employees of a complete shutdown, leading to trending discussions about the company's potential bankruptcy, which Romoss denied later that evening [1]. - A visit to Romoss's Shenzhen headquarters on July 4 revealed that the office was still operational, with employees present and no layoffs reported, indicating that the company is maintaining normal operations despite the rumors [1]. - The company's customer service hotline has been non-operational for an extended period, and customer service responsibilities have been transferred to an external team due to overwhelming recall inquiries [1][3]. Group 2: Product Recall - Romoss announced a recall of certain models of its power banks manufactured between June 5, 2023, and July 31, 2024, totaling approximately 491,745 units, due to safety concerns related to overheating and potential fire risks [3][5]. - The recall process requires customers to submit order numbers and batch information, with refunds expected to be processed within 15 to 30 days for eligible products [3]. - The recall has led to the removal of all power bank products from Romoss's e-commerce platform, leaving only chargers and cables available for sale [3]. Group 3: Regulatory and Management Changes - The recall was prompted by issues with raw materials used in the battery cells, which raised safety concerns, leading to the suspension of several 3C certifications for Romoss's fast-charging power banks [5]. - On July 2, a change in the company's legal representative occurred, with Lei Shexing stepping down and Lei Xingrong taking over, indicating ongoing internal restructuring efforts [5].