上海市消保委：上半年处理消费者投诉150113件，同比增长18.2%，盲盒、手办相关网购投诉值得关注

Core Insights - The Shanghai Consumer Protection Committee reported a total of 150,113 consumer complaints in the first half of 2025, representing an 18.2% year-on-year increase [1] - The majority of complaints were related to goods, accounting for 67.1% of the total, with clothing, home goods, and household appliances being the top three categories [1] - Service-related complaints made up 32.9% of the total, with internet services, transportation, and beauty services leading the complaints [1] Complaint Categories - Goods complaints totaled 100,737, with clothing (22,810), home goods (17,572), and household appliances (7,966) being the most complained about [1] - Service complaints reached 49,376, with internet services (8,650), transportation (4,308), and beauty services (3,216) being the most frequent [1] Nature of Complaints - Contract issues constituted 52.09% of complaints, followed by after-sales service issues at 18.57%, and other quality-related problems at 29.34% [1] - Notably, there were 2,749 complaints related to trendy toys, highlighting consumer interest in emotional value, with issues primarily concerning delayed shipments and inadequate after-sales support [1] - The rise of second-hand platforms has led to challenges in verifying the authenticity of products during transactions [1]