Workflow
保障消费者网购“后悔权”
Jing Ji Ri Bao·2025-07-06 21:41

Core Viewpoint - The implementation of a seven-day no-reason return policy aims to address the issue of information asymmetry in online shopping, granting consumers the "right to regret" and enhancing the feasibility of consumer rights protection [1][2]. Group 1: Legal Framework and Consumer Rights - The seven-day no-reason return system is established under consumer rights protection laws to balance the information gap between buyers and sellers [1]. - Certain categories of goods, such as perishable items and customized products, are explicitly excluded from the no-reason return policy, provided consumers agree at the time of purchase [1]. - A recent court case clarified that consumers retain the right to cancel contracts before shipment, even for goods typically excluded from the no-reason return policy, although they may bear liability for any losses incurred by the seller [1]. Group 2: Challenges in Implementation - The frequent disputes over returns highlight the complexities in the practical application of the no-reason return policy, with some sellers refusing to honor it due to concerns over potential abuse by consumers [1]. - Despite clear regulations, some merchants unilaterally expand the scope of non-returnable items, which could lead to legal repercussions if they fail to comply with established guidelines [2]. - The success of the no-reason return policy relies on mutual adherence to principles of integrity by both consumers and merchants, emphasizing the importance of product quality and service experience over unreasonable restrictions [2].