Si Chuan Ri Bao·2025-07-07 07:05Core Viewpoint - The tourism hotel industry in the province is advocating for improved service quality and standardized cancellation fees for star-rated hotels, aiming to balance the interests of both consumers and hotel businesses [1][2]. Group 1: Cancellation Policies - The initiative emphasizes the need for scientifically formulated cancellation rules, including reasonable timeframes and fee rates for cancellations, to maintain flexibility and avoid losses for both consumers and hotels [1]. - Hotels are encouraged to set different cancellation policies based on group or individual bookings, allowing free cancellations within specified time limits and room quotas [1]. Group 2: Consumer Awareness - Hotels must clearly communicate cancellation policies to consumers through various means, ensuring timely and accurate information is provided during the booking process [1]. - Key information regarding cancellation terms should be prominently displayed on booking platforms, including pop-up reminders and highlighted text, to ensure consumers are fully aware of their rights and responsibilities before completing their bookings [1]. Group 3: Service Standards - In cases of natural disasters or public health emergencies, hotels are expected to offer full refunds or free rescheduling to alleviate consumer concerns [2]. - Hotels should also show understanding towards consumers facing special circumstances, such as sudden illness or family emergencies, by allowing fee waivers or free rescheduling upon valid proof [2]. Group 4: Industry Self-Regulation - During holiday periods, hotels are advised to maintain stable pricing without significant increases, or to implement reasonable price fluctuations [2]. - Regular internal audits should be conducted by hotels and platforms to ensure compliance with cancellation fee policies and to promptly address any issues [2].