店员给顾客下跪的好想来：曾因员工辱骂学生“读死书”致歉

Core Viewpoint - The incident involving a "好想来" employee kneeling in front of a customer has sparked significant public attention, highlighting ongoing issues with customer service and employee conduct within the company [1][3]. Group 1: Incident Details - A video surfaced showing a female employee kneeling before a customer, which quickly drew public scrutiny [3]. - The incident occurred at the "好想来" store located in Lianyungang, Jiangsu province, where the employee reportedly broke down emotionally after a customer complained about being cut in line [3]. - The company has acknowledged the incident and stated that the employee has been reprimanded, with ongoing follow-up on the situation [3]. Group 2: Previous Controversies - This is not the first controversy for "好想来"; previously, an employee was reported for verbally abusing a customer, leading to public backlash [3]. - In April, a complaint was made by a customer who claimed that an employee insulted students, prompting the company to issue an apology and implement disciplinary measures, including performance penalties and retraining for staff [3].