“杭民星”成为群众的政策翻译官、办事小灵通、民政百宝箱……

Core Insights - The "Hangmin Star" service, launched in March, marks a significant advancement in the integration of AI into civil affairs, enhancing public service accessibility and efficiency [1][2] - The service has already assisted over 20,000 citizens, providing answers to various civil affairs inquiries and facilitating processes like marriage registration [1][2] Group 1: Service Features - "Hangmin Star" acts as a comprehensive knowledge base for civil affairs, translating complex policies into simple language and supporting multiple formats such as text, images, and videos [1] - The service allows citizens to complete civil affairs tasks online without in-person visits, streamlining processes like marriage registration with real-time policy updates and online appointment scheduling [2] Group 2: Data Management and Risk Control - "Hangmin Star" serves as a resource hub, containing information on over 5,500 elderly care institutions and 9,500 roadways, and provides services for social organization registration and illegal organization inquiries [2] - The service has implemented a risk control model for welfare funds, analyzing over 2.6 million data entries this year to prevent issues like fund misallocation and ensure timely corrections [2] Group 3: Future Directions - The civil affairs bureau aims to continue enhancing services in line with the principles of convenience and benefit for citizens, leveraging advancements in artificial intelligence [2]