Qi Lu Wan Bao·2025-07-08 08:02Core Points - The article highlights a touching incident at the Dongying Victory Branch of China Construction Bank, where staff provided exceptional service to a visually impaired elderly customer who needed to reset their bank card password [1][2] - The branch implemented a special customer service emergency plan, demonstrating their commitment to customer-centric service by prioritizing the needs of vulnerable clients [2] Group 1 - The elderly customer was assisted by two other clients who rushed to the bank for help, indicating the urgency of the situation [1] - The branch manager activated a special service protocol, guiding the elderly customer to a comfortable waiting area and opening a green channel for service [1] - Staff members provided patient explanations and support throughout the process, ensuring the elderly customer and their family understood the steps involved [1] Group 2 - The Victory Branch has consistently focused on optimizing service processes for special groups, including regular staff training on special service techniques and the provision of convenient facilities [2] - The branch aims to enhance service quality and innovate service methods, adhering to the principles of being "thoughtful, warm, and reassuring" [2] - The commitment to delivering high-quality, convenient, and empathetic financial services reflects the bank's responsibility and dedication to its customers [2]