罗马仕网店保证金不足，退款受阻，网友称退款排到17万位

Core Viewpoint - The charging brand Romoss has closed its online stores on Tmall and Taobao amid a product recall crisis, with only a few products remaining available for sale on other platforms [1][3][11]. Group 1: Company Actions - Romoss has shut down its Tmall and Taobao stores, with no official store appearing in searches [3]. - The company has announced a recall plan due to safety risks associated with certain battery cell materials, which could lead to fires or explosions [11][15]. - Romoss has stated that it will take full responsibility for any products identified as defective by authoritative institutions [11]. Group 2: Sales and Operations - Despite the closure of its main online stores, Romoss's products are still available through some digital specialty stores and its JD self-operated flagship store, which currently only sells charging cables and heads [1][16]. - The company has been a significant player in the mobile power bank market since its establishment in 2012, achieving high sales volumes, including over 30 million units sold in a single day during the 2013 "Double 11" shopping festival [11]. Group 3: Consumer Concerns - Consumers are facing challenges with refunds due to sellers' insufficient guarantee deposits, leading to delays in processing refund requests [16][22]. - Some customers have reported successful refunds after confirming their product models matched the recall criteria, while others are experiencing long wait times for their refund applications to be processed [16][22]. Group 4: Market Position - Romoss has maintained a strong market presence, being the top seller in the mobile power bank category on Tmall for 11 consecutive years, with annual shipments reaching 50 million units [11]. - The company has expanded its global reach, with overseas revenue accounting for 40% of total sales by 2022, distributing products to over 50 countries and regions [11].