Core Points - A special customer with hearing impairment visited the CCB Jining Mine Construction Road Branch, needing assistance for a money transfer to his son working in another city [1][2] - The bank staff used paper and sign language to effectively communicate and guide the customer through the transfer process, ensuring clarity and security [1][2] - The branch emphasizes service capabilities for special groups, providing tools like sign language manuals and communication boards, and regularly training employees in assistance services [2] Service Philosophy - The warm service provided reflects the bank's commitment to a customer-centric philosophy, aiming to make every client feel respected and valued [2] - The bank plans to continue optimizing its "suitable service" model, focusing on detailed preparation and patient attitudes in financial services [2]
建行济宁矿建路支行：暖心服务听力障碍客户 笔墨间传递金融温情