Qi Lu Wan Bao·2025-07-08 09:14Core Viewpoint - The successful service provided by the Jinan Licheng Branch of China Construction Bank (CCB) to a foreign tourist highlights the bank's commitment to high-quality foreign exchange services and effective risk management [1][2]. Group 1: Service Efficiency and Customer Experience - The branch efficiently completed the foreign currency exchange and account opening for a foreign tourist in just 20 minutes, showcasing a streamlined service process [1]. - The customer praised the service as "efficient yet rigorous, professional yet warm," indicating a high level of customer satisfaction [1]. - The bank has implemented a comprehensive control mechanism that includes pre-training, in-process review, and post-transaction tracking to ensure compliance and service quality [1]. Group 2: Specialized Services for Foreign Clients - CCB has developed multilingual service guides and established a green channel for foreign exchange services, enhancing the experience for foreign clients [2]. - The bank tailors its services to accommodate the financial habits of clients from different countries, simplifying processes and optimizing forms to make cross-border financial services more accessible [2]. - The branch aims to continuously focus on the financial needs of foreign individuals in China, leveraging digital service upgrades and professional team development to create a "safe, convenient, and warm" foreign financial service brand [2].