Bandwidth Powers Pennymac Cloud Migration To 50 Percent Cost Savings, Faster Loan Closings

Core Insights - Pennymac, a leading U.S. mortgage lender, has achieved over 50% annual telecom savings and significantly accelerated loan processing times by migrating to Bandwidth's cloud communication platform [1][3][4] Group 1: Cost Efficiency - The migration to Bandwidth's platform has resulted in more than 50% annual telecom savings for Pennymac [1][3] - The partnership has improved business-critical performance metrics, including a faster time to close for each loan [4][7] Group 2: Customer Experience - Pennymac's customer service communication is now faster and more agile, with automation expediting underwriting and shortening loan finalization times [5] - New conveniences for customers include 24/7 payment options through an automated contact center, enhancing overall customer experience [5] Group 3: Compliance and Risk Management - Pennymac leverages its new cloud communications systems to support compliance and mitigate risk, automating critical TCPA compliance checks for outbound calls [6] - The system ensures calls are not made to individuals on the National Do Not Call Registry or outside reasonable hours, enhancing regulatory compliance [6] Group 4: Technological Advancements - The use of Bandwidth's platform has provided Pennymac with advanced capabilities such as sophisticated call routing, conversational AI, and pre-built integrations with leading marketplace technologies [4][7] - The ability to tap into rich metadata from IP voice calls has allowed for enhanced performance analysis [4]