Zoom rolls out new agentic AI offerings to save time and drive connections

Core Insights - Zoom Communications, Inc. has introduced new agentic AI capabilities through the Custom AI Companion add-on, allowing users to connect to 16 third-party applications to enhance productivity and streamline workflows [1][6][8] Group 1: Product Features - The Custom AI Companion add-on is available for online purchase at $12 per user per month with paid Zoom Workplace plans, enabling small business owners to leverage AI across various video conferencing platforms [9] - Users can connect AI Companion to applications such as ServiceNow, Jira, Asana, and Box, facilitating task completion and intelligent app orchestration without leaving the Zoom platform [6][7] - The add-on includes features like AI-generated meeting summaries, customizable meeting templates, and the ability to create custom avatars for personalized communication [8][11] Group 2: Productivity Enhancements - The integration of AI Companion with third-party apps is designed to improve sales and service outcomes by enabling real-time updates and reducing manual efforts [7] - AI Companion can assist in project management by allowing users to update project statuses and assign tasks directly from Zoom, thus minimizing the need for switching between applications [7] - The tool also supports document collaboration by providing secure access to existing documents and generating new ones based on meeting discussions [7] Group 3: User Experience - The onboarding experience for AI Companion has been improved, making it easier for users to configure settings related to meeting summaries and sharing [12] - Users can query AI Companion for insights before, during, and after calls, enhancing the overall communication experience [12] - AI Companion can summarize documents shared in chat threads, helping users digest information efficiently [12]