Zhong Guo Qing Nian Bao·2025-07-09 13:35Core Viewpoint - The article discusses the challenges faced by the civil aviation system in China during the summer travel season, particularly due to frequent thunderstorms causing flight delays. China Eastern Airlines has introduced three service systems to address these issues, shifting from passive responses to proactive care for passengers [1]. Group 1: Flight Delay Management - China Eastern Airlines has launched a long delay intelligent response system to provide one-stop service solutions for passengers when flight delays exceed a certain threshold [1]. - The airline offers a comprehensive solution that includes suggestions for rebooking, hotel accommodations, and transportation options to assist passengers in managing their travel plans [1]. Group 2: Self-Service Options - Passengers who have completed online check-in and have no checked luggage can utilize the "self-service rebooking" feature at major airports, allowing them to change their flights without waiting in line [2]. - Real-time information on connecting flights can be accessed via in-flight Wi-Fi, enabling passengers to view rebooking options and transfer desk locations by scanning a QR code [2]. Group 3: Dining Solutions During Delays - To address dining concerns during flight delays, China Eastern Airlines has introduced an electronic meal voucher service, allowing passengers to redeem vouchers for meals at various partner restaurants within the airport [3]. - This service is currently available at several airports, including Wuhan, Qingdao, Nanchang, and Jinan [3].