开通3个多月接听电话2万多个 一条热线的心灵守护

Core Viewpoint - The "12356" psychological assistance hotline has been established in Henan province to provide 24-hour support for individuals facing mental health crises, successfully receiving over 20,000 calls in just three months, highlighting its role as a crucial bridge for resolving psychological difficulties [1][3][4]. Group 1: Hotline Overview - The hotline "12356" was launched on March 20, 2023, across 17 cities in Henan, designed to be a free and accessible resource for mental health support [1][7]. - The hotline operates with a team of 135 professionals, including psychiatrists, nurses, and psychological counselors, providing a structured crisis intervention system [3][4]. - The hotline's primary focus is on emotional relief and crisis intervention, with call durations typically lasting 30 minutes, and extended for serious cases [3][4]. Group 2: User Demographics and Issues - The hotline has seen a higher number of female callers compared to male, with unmarried individuals making up a significant portion of the users [4]. - The most common issues reported include mental health problems (23%), relationship and family issues (22%), and general information inquiries (19%) [4]. - Anxiety and agitation (35%), sadness and depression (29%), and feelings of hopelessness (9%) are the primary emotional concerns expressed by callers [4]. Group 3: Special Focus on Youth - Youth have emerged as a significant demographic, accounting for 27% of the hotline's calls, with many parents reluctant to seek treatment for their children's psychological issues [6]. - Common problems faced by youth include academic pressure, family conflicts, and interpersonal relationships, which can lead to serious mental health concerns if not addressed promptly [6]. - The hotline aims to provide immediate psychological first aid, while long-term treatment requires referral to professional institutions [6]. Group 4: Future Developments - The hotline is seen as a starting point for ongoing mental health support, with plans for continued development and management to enhance service quality and efficiency [6]. - The Henan provincial health authority emphasizes the importance of mental health awareness and training to ensure that every call for help receives a timely response [6].