【省发展改革委】陕西建立营商环境投诉举报线索调查处理工作机制

Core Points - Shaanxi has established a complaint and reporting mechanism to improve the business environment, addressing issues such as limited channels for complaints and irregular handling of leads [1] - The mechanism specifies the institutions responsible for receiving complaints, timelines, channels, materials, and the scope of complaints, ensuring thorough investigation and resolution [1][2] - The mechanism applies to complaints against various entities, including administrative agencies, public enterprises, industry associations, and government financing platforms [1] Summary by Sections - Complaint Handling Process - The investigation and handling period starts from the receipt of the complaint, with a response required within 7 working days; complex cases may extend to 30 days with approval [2] - Major cases can be escalated for further extension, ensuring thorough investigation [2] - Monitoring and Reporting - The provincial department will regularly analyze the handling of complaints and report findings to the provincial government, with poor-performing institutions subject to criticism [2] - A dedicated online platform for complaints has been launched, along with a hotline for reporting issues [2]