让“爱与责任”的承诺掷地有声

Core Viewpoint - The annual "7.8 National Insurance Publicity Day" emphasizes the theme "Love and Responsibility, Insurance Makes Life Better," reflecting the intrinsic value of the insurance industry and its role in modern society [1] Group 1: Importance of Insurance - Insurance serves as an economic stabilizer and social stabilizer, especially as individual and family uncertainties increase due to changing social structures and risk patterns [1] - The concept of "Love" is rooted in the origins of the insurance system, highlighting the emotional connection behind insurance policies that provide financial security during crises [2] - "Responsibility" reflects the external functions of insurance, empowering individuals and supporting industries through diverse insurance products [2] Group 2: Challenges Facing the Insurance Industry - The insurance industry faces challenges such as "sales misguidance" and "difficult claims," which undermine public trust [3] - Complex product designs and unclear terms fail to meet consumer needs, indicating a need for better alignment with customer expectations [3] - The depth and breadth of technological empowerment in the industry require further enhancement to fulfill the promise of "Love and Responsibility" [3] Group 3: Future Directions for the Insurance Industry - There is a need for customer-centric product and service innovation, shifting from a traditional sales approach to a needs-based service model [3] - Building a culture of integrity within the industry is essential, focusing on ethical education and simplifying insurance knowledge for consumers [3] - Embracing digital transformation through technology can enhance service quality and expand the scope of insurance offerings, moving from reactive compensation to proactive prevention [4] Group 4: Conclusion - The theme "Love and Responsibility, Insurance Makes Life Better" is not just a slogan but a commitment to prioritizing people's interests and integrating these values into every insurance policy and service [4]