四川广元深化改革“背靠背”监测实现政务服务理念大转变

Core Viewpoint - Sichuan Guangyuan City is focusing on creating an optimal business environment by innovatively constructing a "1+5" system for optimizing the business environment, addressing issues in the existing evaluation mechanism [1] Group 1: Monitoring System - The city is enhancing the "back-to-back" monitoring mechanism to provide full lifecycle service guarantees, expanding the types of evaluators and ensuring a more comprehensive assessment of all market entities, including small and micro enterprises [2] - A new monitoring scheme employs a "double random" mechanism for selecting evaluators, ensuring a larger and more random sample size for more accurate results [2] - The evaluation criteria are being refined to focus on specific needs throughout the business lifecycle, moving away from generic assessments to targeted, quantifiable metrics [2] Group 2: Service Improvement - The structure of evaluators is being optimized by adding relevant departments such as the municipal court and fire rescue bureau, while removing less relevant entities to enhance service relevance [3] - Public service institutions, including banks and telecommunications companies, are now included in the monitoring process, allowing for a more comprehensive evaluation of service quality [3] - A three-dimensional assessment system is being established, combining on-site evaluations, process supervision, and problem resolution to improve overall service quality [3] Group 3: Results and Impact - The reforms have led to a significant increase in participation from business entities in the monitoring process, resulting in a larger sample size and more honest feedback [4] - Guangyuan's economic growth has outpaced national and provincial averages for four consecutive quarters, with key project investment completion rates exceeding 117% [4] - The combination of "back-to-back" monitoring and face-to-face service mechanisms has fostered a business environment where seeking assistance is no longer necessary, promoting mutual benefits between businesses and local economic development [4]