Core Viewpoint - The incident involving a brother attempting to fulfill his deceased sister's wish to see Jay Chou has sparked significant public outcry against the ticketing platform, Damai, for its rigid policies and lack of empathy in handling the situation [1][3]. Group 1: Incident Overview - On May 21, a complaint was made public by a user whose sister had passed away, and he sought to change the ticket holder for an upcoming Jay Chou concert to fulfill her wish [3]. - Despite providing a death certificate and other required documents, Damai refused the request, insisting that the original ticket holder must attend [3]. - The situation escalated, leading to widespread criticism on social media, with users labeling Damai as "cold" and lacking compassion [3]. Group 2: Damai's Response - In response to the backlash, Damai issued an apology, acknowledging that their customer service failed to understand the emotional context of the brother's request [3]. - Damai announced that they would process a full refund for the tickets and expressed a commitment to improve customer service training and processes to prevent similar incidents in the future [5]. - The company emphasized the importance of empathy in customer interactions and recognized the need for a more humane approach in handling exceptional cases [5]. Group 3: Legal Perspective - A legal expert noted that the contract between the deceased sister and Damai was automatically terminated due to her death, warranting a full refund as per contract law [5]. - The expert highlighted that while the policy of binding tickets to specific individuals is intended to prevent scalping, this particular case should have been treated with flexibility given the circumstances [5].
哥哥想替过世妹妹见周杰伦遭拒！大麦连夜致歉 律师：建议从人性化角度妥善处理
Yang Guang Wang·2025-07-12 07:29