“好房子”更要“好服务”

Core Viewpoint - The article emphasizes the importance of enhancing property service quality and transitioning from a "passive response" model to an "active innovation" model in the context of the "Good House, Good Service" policy framework being implemented across China [1]. Group 1: Property Service Pricing - The concept of "elastic pricing" allows homeowners to have a say in property service fees, which can lead to a win-win situation for both homeowners and property management companies [2]. - Two main operational models for elastic pricing include negotiating differentiated fee standards through homeowners' meetings and providing detailed service lists for homeowners to choose from [2]. Group 2: Service Quality Improvement - Property service satisfaction is currently declining due to various factors, including cost control and market adaptability, necessitating companies to broaden service boundaries and enhance service quality [2]. - Basic services must be solidified, and innovative service scenarios should be developed to integrate services into homeowners' daily lives [3]. Group 3: Policy and Industry Collaboration - The improvement of property services requires collaboration among government, industry associations, homeowners, and service providers, along with policy guidance and supervision [3]. - Establishing industry entry mechanisms and complaint handling platforms is essential to protect residents' rights and promote transparency in the industry [3]. Group 4: Industry Transformation - The property management industry is transitioning from a phase of rapid expansion to one focused on high-quality development, with "Good Service" needing to take root in communities to enhance residents' satisfaction [4].