7.8全国保险公众宣传日|解纷息诉，保单续缘

Group 1 - The case involves a consumer, Liu, who purchased six critical illness insurance policies from an insurance company, paying over 240,000 yuan in premiums by 2022, and later requested a full refund due to misunderstandings about the policy terms [1] - The insurance company verified that all documentation was signed by Liu and that important information was communicated during a follow-up call, confirming the legality of the contract [1] - Liu's insistence on a full refund was not supported by evidence, leading to a mediation process initiated by the Weifang Insurance Dispute Mediation Committee [1] Group 2 - The mediation committee quickly engaged experienced mediators to address the stalemate, highlighting potential violations by the insurance agent while also educating Liu on the insurance industry's operational mechanisms [2] - Through multiple rounds of constructive mediation, Liu was persuaded to consider lowering the coverage or reducing additional insurance, ultimately deciding to retain the policy [2] Group 3 - The case serves as a reminder for consumers to utilize mediation committees when communication fails, providing a neutral platform for resolution and avoiding prolonged litigation [3] - The mediation process not only resolved the specific insurance dispute efficiently but also set a positive example for the insurance industry, promoting consumer confidence and the healthy development of the insurance market [3]