Is Autoship the Secret Behind Chewy's Customer Retention Success?

Key Takeaways CHWY's Autoship sales rose 14.8% to $2.56B, outpacing overall revenue growth of 8.3%. Stronger enrollment and retention drove Autoship to its highest share of net sales yet. Autoship strength supports CHWY's fiscal 2025 sales outlook of $12.3B-$12.45B, up 6-7%.Chewy’s (CHWY) Autoship subscription program remained a cornerstone of the business model in the first quarter of fiscal 2025, reinforcing its role as a key driver of customer loyalty and growth. Autoship sales reached $2.56 billion du ...