Zoom recognized as a leader in Unified-Communications-As-A-Service platforms by leading global research firm

Core Insights - Zoom Communications, Inc. has been recognized as a "leader" in the UCaaS platform space with above-average customer feedback according to Forrester's Q3 2025 report [1][4] Platform Capabilities - Zoom excels in meeting experience, work persistence, and reliability, featuring an integrated AI companion and flexible video layout support [2] - The platform offers a 99.999% uptime SLA for its phone system and supports local backup for video meetings and messaging [2] - Zoom received the highest scores in criteria such as meeting experience, chat intelligence, collaboration organization, and security [2] Strategic Vision for the Future - Zoom aims to enhance collaboration through meaningful connections and is innovating to improve the meetings experience, including AI notetaking linked to work automation [3] - The company scored highest in vision, innovation, and supporting services within its strategic category [3] Customer Feedback - Customers report significant success using the entire Zoom suite, which has helped modernize their processes and collaboration styles [4]