与骄阳竞速： 外卖小哥的“热”情配送

Core Insights - The article highlights the challenges faced by delivery workers during the summer heat, emphasizing their increased workload and the support systems in place to assist them [1][2][3] Group 1: Working Conditions - Delivery workers, such as Zhang Peng, start their shifts early to manage the high volume of orders, especially for beverages, during the hot summer months [1] - The outdoor temperature can reach as high as 38°C, making the working conditions strenuous and leading to physical exhaustion [1][2] - Workers have adapted to the heat by using cooling products and seeking shade whenever possible [2] Group 2: Support Systems - Many cities, including Hangzhou, have established "rest stations" that provide air conditioning, charging stations, and basic amenities for delivery workers [2] - These stations also offer legal consultations and health services, reflecting a growing societal understanding and support for outdoor laborers [2] - Initiatives like "love refrigerators" and "shared iceboxes" have been set up across urban and rural areas to provide free cold drinks and rest services for outdoor workers [3] Group 3: Customer Interaction - Customers have shown appreciation for delivery workers during the hot weather, often leaving encouraging messages and expressing gratitude for their efforts [2] - The increase in orders during high temperatures has led to a supportive environment where customers are more understanding of delivery times [2]