罗马仕声明从未停止履行承诺，产品召回及售后按计划持续运转

Core Viewpoint - The company, Romoss, is facing a significant operational challenge due to a product recall and has emphasized its commitment to customer service and product safety amidst a trust crisis in the power bank industry [2][3]. Group 1: Product Recall and Customer Service - Romoss announced that its product recall and after-sales service systems are operating as planned, despite a temporary halt in operations for most employees [2]. - The company has opened an efficient recall channel through its WeChat service account and assures that all applications for recall services will be handled diligently, regardless of time or location [2]. - The recall involves approximately 491,700 units of three models of power banks manufactured between June 5, 2023, and July 31, 2024, following reports of safety concerns [3]. Group 2: Operational Challenges and Management Changes - The company issued a notice on July 6, 2023, announcing a six-month suspension of operations, with only recall-related employees remaining active [4]. - Employees reported that the company has undergone multiple changes in its legal representatives, raising concerns about its stability [4]. - There are rumors of financial difficulties, with reports of customers facing issues with refunds due to alleged insufficient funds [4]. Group 3: Leadership and Employee Morale - Key executives have reportedly not been seen since April 2023, leading to speculation about the company's leadership and direction [5]. - Employees expressed concerns that the operational changes may be a strategy to force layoffs without financial compensation [5]. - The company has publicly denied rumors of bankruptcy, stating its commitment to resolving issues faced by customers and partners [4].