机场门店小笼包被投诉疑现老鼠屎，知味观最新回应：正在整改

Core Viewpoint - The hygiene issues at the Zhihui Restaurant located in Hangzhou Xiaoshan International Airport T4 terminal have sparked widespread discussion, leading the company to announce corrective measures to enhance hygiene management at the affected location [1][3]. Group 1: Incident Overview - A customer reported finding animal feces in a Xiaolongbao dish at the Zhihui Restaurant, prompting a complaint to the authorities [3]. - Following the incident, Zhihui issued a public apology and acknowledged shortcomings in supervising their partner company, Hangzhou Shengcheng Trading Co., Ltd., which operates the restaurant [3][7]. Group 2: Corrective Measures - Zhihui announced four key measures to improve hygiene management: 1. Detailed cleaning and disinfection processes for dining utensils 2. Designating personnel for product quality control 3. Enhancing storage conditions for utensils to prevent contamination 4. Implementing flying inspections to ensure food safety [3][5]. Group 3: Company Background and Previous Issues - Zhihui was established in 1913 and is a large modern catering enterprise under the Hangzhou Catering Service Group, currently operating 76 stores with an average consumer spending of 37.62 yuan [7]. - The company has faced previous hygiene complaints, including an incident in May 2019 where staff were reported to have handled food without gloves [7][10]. Group 4: Ongoing Complaints - As of the report, there are 116 complaints associated with Zhihui on the Black Cat Complaints platform, with some related to products sold on e-commerce platforms being moldy, spoiled, or containing foreign objects [10].