iQSTEL Inc(US:IQST) Prnewswireยท2025-07-15 12:30Core Insights - IQSTEL Inc. has launched IQ2Call, an AI-powered call center service aimed at enhancing customer engagement by eliminating wait times and providing scalable solutions [1][2][3] - The global call center services market is valued at approximately $496 billion in 2024 and is projected to exceed $750 billion by 2030, driven by increasing demands for customer experience and automation [3] - The launch of IQ2Call aligns with IQSTEL's strategy to expand beyond traditional telecom services and focus on high-tech, high-margin solutions [4][5] Company Strategy - IQ2Call represents a vertical integration of IQSTEL's telecom services and AI solutions, positioning the company uniquely in the global call center industry [5] - The company aims to leverage its global infrastructure and commercial relationships to create new value streams and margin expansion opportunities [4][8] - IQSTEL has grown its revenue from $13 million in 2018 to nearly $300 million in the previous year, indicating a strong growth trajectory [8] Product Features - IQ2Call offers zero wait time, auto-scaling capabilities, and 24/7 coverage with AI agents fluent in over 50 languages [6] - The service includes features such as live monitoring, performance analytics, and smart escalation from AI to human agents when necessary [11][12] - It is designed to serve various sectors including Telecommunications, Healthcare, Finance, and E-commerce, enhancing operational excellence and brand value [7] Market Opportunity - The launch of IQ2Call is positioned to address the long-standing limitations of traditional call centers, such as long wait times and inconsistent service quality [3][4] - The increasing shift towards automation in customer service presents a significant opportunity for disruption in the call center market [3]