法在身边 援在民心——河南高标准推进法律援助工作综述

Core Viewpoint - The legal aid system in Henan Province has significantly improved, providing extensive support to the public and enhancing access to justice through various innovative measures and initiatives [2][3][5]. Group 1: Legal Aid Services and Achievements - Since its establishment in 1997, the Henan Provincial Legal Aid Center has handled over 1.55 million legal aid cases and received more than 12 million consultations [2]. - The annual case handling volume has remained around 150,000 over the past five years, placing Henan among the top provinces in the country [2]. - The province has established 178 legal aid institutions, achieving full coverage at the provincial, municipal, and county levels, with 4,325 legal aid workstations and 35,295 liaison points [2]. Group 2: Institutional Framework and Reforms - The provincial government has prioritized legal aid, issuing several key documents to enhance the legal aid system, including opinions on strengthening legal aid work and implementing comprehensive coverage for military personnel and criminal suspects [5][6]. - Revisions to the legal aid regulations are underway, focusing on expanding coverage, improving convenience, and enhancing service quality [5][6]. Group 3: Special Initiatives and Targeted Support - The province has implemented a special action plan to address wage arrears, providing legal aid and support for labor rights [9]. - Initiatives such as the "Legal Aid for Farmers" program and the establishment of legal aid workstations in agricultural areas aim to enhance access to legal services for rural populations [10]. Group 4: Quality Improvement and Training - Continuous training programs for legal aid personnel and the establishment of quality assessment standards are in place to ensure high service quality [13]. - The province has initiated random quality checks for legal aid cases to maintain and improve standards [13]. Group 5: Public Awareness and Accessibility - The 12348 legal service hotline has been upgraded to provide 24/7 legal consultation services, achieving a call answering rate of 99.86% and a satisfaction rate of 99.993% [11]. - Efforts to enhance public awareness of legal aid services include the establishment of communication platforms and outreach programs [14].