山姆上新好丽友引发退卡潮？“背叛感”来自中产的身份焦虑

Core Viewpoint - The controversy surrounding Sam's Club's introduction of popular snack brands has led to significant backlash from its members, who feel that the exclusivity and premium nature of the membership have been compromised [2][3][5]. Group 1: Consumer Sentiment - Members expressed dissatisfaction with the introduction of common brands like Haoliyou and Weilong, leading to a surge in negative reviews and calls for membership cancellations [2] - The core issue is not the quality of the products, as they meet Sam's "strict selection" standards, but rather the perceived dilution of brand exclusivity and identity among middle-class consumers [2][3] - The introduction of these brands has triggered feelings of relative deprivation among members, who feel that their premium membership no longer offers unique products [2][3] Group 2: Market Strategy - Sam's Club's strategy to introduce local brands is part of a broader plan to reduce reliance on imports and cut logistics costs, rather than a personal decision by management [3][4] - The company's business model relies on a membership system that emphasizes strict selection, large packaging, low margins, and high turnover, differentiating it from traditional supermarkets [4] - The current crisis highlights the need for Sam's Club to balance large-scale procurement with maintaining a sense of exclusivity and to enhance transparency in its supply chain [5] Group 3: Brand Perception and Identity - The backlash against the introduction of common brands reflects a deeper concern about the erosion of social status and identity among consumers, as they associate product scarcity with their social standing [3] - The incident has sparked conspiracy theories regarding management changes and strategic shifts, indicating a strong emotional investment from members in the brand's identity [3] - The need for Sam's Club to communicate effectively with Chinese consumers about trust and quality is emphasized, as the market is sensitive to issues of food safety and brand integrity [5]